We get asked this a lot, usually by businesses who’ve outgrown ad-hoc, pay-as-you-go IT help and are looking at a proper support agreement for the first time.
Support Flex is built around a monthly time allowance you can use however you need it: troubleshooting, advice, small automations, training, whatever comes up. There’s no formal SLA, because the whole point is flexibility, but we track client satisfaction closely instead and aim to keep it at 4 stars or above every month. It suits smaller businesses, typically 1-25 people, without a dedicated IT team.
Managed Services is the more structured option: a proper helpdesk with guaranteed response times (critical issues within an hour, 15 minutes targeted), plus round the clock monitoring of your network, devices and servers through our Network Operations Centre. It suits businesses of any size once you need guaranteed response times and a more formal setup.
If you’re not sure which side of that line your business sits on, that’s exactly what a quick call is for. We’ll ask a few questions about your team, your systems and what’s not working right now, and point you at whichever one actually fits, not whichever one we’d rather sell you.