Services
We organise what we do into three categories: Support, Professional Services, and Other Services. Below is a plain English look at each one, and who it tends to suit best.
Support
Support Flex
Best for: small businesses, 1–25 employees, no dedicated IT teamA flexible, proactive support service built around a monthly time allowance, not a traditional break/fix model. Use it for advice, automations, troubleshooting, training, or whatever your business needs. Covers Apple, Windows, Android, Microsoft 365 and Google Workspace.
- Monthly flexible time allowance, used however you need it
- Proactive device monitoring and management, including AI agents
- Patch management, backup checks and security software monitoring
- Hardware and software end-of-life planning and upgrade advice
Managed Services
Best for: businesses of any size without a dedicated IT teamComprehensive IT support covering reactive helpdesk and proactive Network Operations Centre (NOC) services, with bespoke automations to prevent common issues before they happen. Critical issues get a guaranteed 1-hour response, with a 15-minute target.
- Helpdesk via phone, email and live chat, 24/7 coverage available
- NOC: round-the-clock monitoring of your network, devices and servers
- Patch management, resource monitoring, firewall and antimalware monitoring
- Application deployment, warranty and lifecycle management
Co-Managed IT (COMIT)
Best for: businesses with an internal IT team needing extra capacityTwo ways to work with your internal team: Helpdesk, where we take on first and second-line support so your team can focus on strategic work, or NOC, where we handle proactive monitoring while your team keeps the helpdesk. Either way, enterprise-grade capability without growing headcount.
- First and second-line support, or 24/7 infrastructure monitoring, your choice
- Comprehensive ticketing system with full visibility
- Patch management, backup management and performance optimisation
- We liaise directly with third parties on the trickier issues
Dedicated Tech
Best for: businesses with 100–5,000 employees needing short-term or part-time resourceShort-term or part-time technical resource to fill the gaps in your team, matched by skill and personality, without the commitment of a full-time hire. Backed by the whole PinPoint team and our internal knowledgebase.
- Backed by the full PinPoint team, not just one individual
- Cover arranged for absences, with a proper knowledge handover
- Monthly rolling agreement, no long contract
- Typical use: systems admin, laptop build engineer, part-time onsite support
Professional Services
Wingman Compass — Fractional CIO
Best for: businesses of 10–1,000 employees aligning technology with business goalsAn experienced technology leader embedded in your business to guide high-level decisions, without the cost of a full-time hire. Outcomes-focused, not hours-focused.
- Long-term IT strategy and roadmap development
- Technology cost reduction and inefficiency elimination
- Budget planning aligned with business goals
- Accreditation and compliance audit preparation
Wingman Evolve — Workflow Transformation
Best for: businesses of 10–5,000 employees with fragmented technologyA structured programme using our Workflow Mapper to capture how work actually gets done, then deliver a prioritised improvement plan with visual maps and dashboards.
- Discovery workshop and scoping with key stakeholders
- Workflow mapping, from high level down to the micro tasks
- Efficiency scoring: ownership clarity, fragmentation, redundancy
- Prioritised improvement plan with visual maps and an action list
Wingman Ignite — IT Manager Mentoring
Best for: IT Managers wanting to improve performance and tackle specific challengesA 12-week intensive mentoring programme, weekly video calls, teaching the Wingman OS framework for running an effective IT department.
- 12 weekly video calls, interactive and personalised, not lectures
- Performance measurement, goal setting, team and supplier management
- Email support throughout the programme
- A digital tool to help put the Wingman OS framework into practice
Wingman Ascend — Ongoing IT Manager Coaching
Best for: IT Managers who've completed Ignite and want to keep developingThe follow-on to Wingman Ignite: monthly calls, metrics review, and unlimited email support to keep momentum going.
- Monthly video calls, metrics review and performance reflection
- Unlimited email support for quick questions
- Ongoing updates to the Wingman OS framework
- Direct continuation from Wingman Ignite
Project Delivery
Best for: primarily businesses of 250+ employees, though smaller organisations are welcomeExpert-led, end-to-end delivery of IT and technology projects. We take full ownership from scoping through to handover, assembling the right team quickly from our internal team and a trusted global network.
- Discovery workshop through to low-level design and planning
- Weekly check-ins and client portal access throughout delivery
- Sign-off and full knowledge handover on completion
- Recent projects: M365 migrations, infrastructure refreshes, firewall rollouts
Other Services
The Academy
Training built around real support issues, plus a premium online library through our partner Bigger Brains. Free for support clients, fixed price otherwise.
Tech Surgeries
Informal, bookable 10-15 minute one-to-one sessions with a tech professional, in person or online. Practical help, no jargon.
Cybersecurity
A range of tools and expertise protecting your business, data and clients: security monitoring, threat management and compliance support.
Refurbished Hardware
High-quality, cost-effective refurbished desktops, laptops and servers, ideal for startups, schools and budget-conscious businesses.
Software Licences
Microsoft, Google, Adobe, Sophos, Bitdefender, Dropsuite, Acronis and more.
Web Hosting
Reliable, secure hosting for business and e-commerce sites.
Voice Services
Modern, flexible VoIP and telephony for in-office and remote teams.
Not sure what fits?
That's what the call is for. Tell us where you're at and we'll recommend the right service, honestly, even if that means telling you what you don't need.